Last updated: October 31, 2026
We stand behind the key blanks we sell and any cutting we do.
What we cover
- Correct blank: if we send the wrong blank for the code or key you ordered, we replace it or refund it, including postage.
- Cutting errors: if we cut a key wrong, we re-cut or replace it free, including postage. (This is the exception to “cut keys are final sale.”)
- Defects: if a blank is faulty — cracked, badly formed or made of the wrong material — tell us within 14 days and we will replace or refund it.
What we do not cover
- Normal wear from use.
- A key that will not work because the lock is worn, damaged or faulty.
- A key cut from a code or worn original key you gave us that turned out to be wrong, when we cut it correctly to what you provided. We will still help you find the right one.
- Damage from misuse, forcing or altering the key.
How to claim
Contact us at (365) 655-5697 or fobstoronto@gmail.com within 14 days. Tell us your order number and the problem, with a photo if you can. We arrange a replacement, re-cut or refund.
Your legal rights
This warranty is in addition to any rights you have under Ontario’s Consumer Protection Act and other laws. It does not replace them.
Contact: (365) 655-5697 · fobstoronto@gmail.com · 777 Bathurst St, Unit 2, Toronto, ON
Lawyer review checklist (all pages)
- Checkout review step and confirmation email carry all 14 O. Reg. 17/05 s.32 disclosures, shown before payment and printable.
- Final-sale (cut keys) and restricted-key conditions disclosed before payment.
- Return window `14` and refund timelines consistent with CPA cancellation rights.
- Proof-of-ownership retention period `12` and secure storage/deletion meet PIPEDA; breach procedure in place.
- Restricted keyways we are authorized to sell; dealer-agreement and patent exposure for uncut restricted blanks.
- Criminal Code s.353 auto-master-key licence question; confirm no product needs one.
- “Do Not Duplicate” treated as store policy (no statute gives it force).
- Accessibility obligations by Ontario employee count (feedback + accessible formats required even for small orgs; WCAG/report duties at 50+/20+).
- CASL: unchecked opt-in box, consent logging, unsubscribe within 10 business days, identification in every message.
- Liability and warranty wording does not waive non-waivable consumer rights.
- Re-check at launch that the Consumer Protection Act, 2023 is still not in force (the 2002 Act currently applies).